When the patient is the expert: measuring patient experience and satisfaction with care
نویسندگان
چکیده
منابع مشابه
Is Patient Choice the Future of Health Care Systems?
Patient and user choice are at the forefront of the debate on the future direction of health and public services provision in many industrialized countries in Europe and elsewhere. It is used both, as a means to achieve desired policy goals in public health care systems such as greater efficiency and improved quality of care, and as a good with its own intrinsic value. However, the evidence sug...
متن کاملPatient-centered care with the Patient Rights Charter approach: A qualitative study
Introduction Patient-centered care is one of the major priorities of the health system to improve patient safety and satisfaction, but in many cases it is not provided in accordance with the Patient Rights Charter. Therefore, the present study aimed to design a patient-centered model of care with the approach of the Charter of Patient Rights in Arbitrary Hospitals of the Ministry of Health o...
متن کاملPatient Choice Has Become the Standard Practice in Healthcare Provision: It is Time to Extend its Meaning; Comment on “Is Patient Choice the Future of Health Care Systems?”
The key argument of this commentary is that patient choice has a broader meaning than suggested by consumerist choice models. In increasingly marketized health care systems with diversified and knowledge-based service arrangements, patients are continuously obliged to choose insurers, physicians or hospitals and treatments—whether they like it or not. However, health care users refer to a wide ...
متن کاملevaluation of patient satisfaction with anesthesia care
aim and background: the assessment of patient satisfaction with anesthesia, the balance between expectations and perception of what was received, is an essential component of continuous quality improvement in anesthesiology. in our center there have been few studies conducted in the anesthesia field, which have assessed patient’s satisfaction. in this prospective study we have evaluated patie...
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ژورنال
عنوان ژورنال: Bulletin of the World Health Organization
سال: 2019
ISSN: 0042-9686
DOI: 10.2471/blt.18.225201